Refund policy

We hope you enjoy our products! If for any reason you are unsatisfied with your order, please get in touch with us at info@dearfarmer.co.uk.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Thereafter, we cannot offer refunds. To be eligible for a return, your item must be in the same condition that you received it, unused, sealed and in its original packaging.  

Missing orders

In an extremely rare case, if your purchased item has been lost in transit please email us at info@dearfarmer.co.uk and we will try our very best to locate your shipment.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We currently do not offer exchanges.

Returning your item
To start a return, you can contact us at info@dearfarmer.co.uk. If your return is accepted, we’ll send you our return address details. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £25.00, we highly recommend using a trackable shipping service. We do not guarantee that we will receive your returned item.

Items sent back to us without first requesting a return will not be accepted.

Once you have shipped your return item to our warehouse, please inform us via email in order for us to keep track. Once received, we will notify you and inform you regarding approval or rejection of your refund. If approved, then your refund will be processed and applied to your original method of payment within a certain amount of days. Please remember it can take 2-3 working days for your bank or credit card company to process and post the refund too.